Where are you located?
Apparently we are hard to find and maps can sometimes take you to the wrong place! We are located at 398 The Boulevard Kirrawee (nearest Cross St Marshall Road, Kirrawee). We did used to be located in Caringbah but made the move in March 2021. We have a shop front and do not work from a house. Our commercial kitchen and admin office is located at the very front of the Kirrawee Business Center.
You will see our APA green signage out front. There is no parking in the complex, but you can pull up in the driveway for quick pick ups. Please call 0403 227 117 if you have any difficulty finding us. We only offer pre ordered catering options. If you want to come and see us we suggest calling to make an appointment first as sometimes our team may be offsite for events and not available to chat.
Where do I order?
Please order through our website! All available platters to order are ready to be ordered on our Menu Page of this website. You must order before 12pm if you require delivery or pick up the next day (12pm Fridays for weekends)
We know feeding a crowd can be overwhelming! Our amazing team are help to help! Please email feedme@aplatedaffair.com.au or call 0403 227 117 if you need ay help with quantities and/or item selection before placing your online order.
Food Setup, Styling & Staff
We offer a range of buffet set up & styling options to take your event to the next level. Every spread is customised to your special requests and taste starting from the menu and then bringing your spread to life with our gorgeous platters and table risers. Contact our concierge team at feedme@aplatedaffair.com.au or 0403 227 117 for a quote.
We also offer staff, waiters, chefs and bar staff to help make your event run effortlessly and fuss free! Onsite Staff are available for limited events and are not always available.
boxed catering, Drop-Off & Go
APA boxed menu items are a fantastic option for small events, corporate office meetings and conferences and last minute get togethers. Choose from a variety of set share boxes or select your favourite items to create simple solutions for all catering needs. With quick turn around times, we cater for all dietary requirements, Vegan, Vegetarian, Halal, Dairy Free & Gluten Free with Sydney Wide Delivery! Please call us if your event is same day, generally we can fit in all last minute orders pending peak season times, but always strive to help out where we can! Product substitutions may sometimes occur in the items included in platters due to supplier shortages or seasonal availability. Product substitutions will always be the same value or higher.
If you would like to upgrade your boxed catering to ceramic or wooden platters for an elevated event please contact our concierge team at feedme@aplatedaffair.com.au (additional charges apply)
Can i order on facebook or in store?
Unfortunately not! All orders must be placed online or via email. Please email feedme@aplatedaffair.com.au and our amazing Admin team can help with any enquiries you may have with ordering,
What if I need to cancel or change my date?
OUR TERMS OF SERVICE
AGREEMENT TO TERMS : These are the terms and conditions on which we (GYPSY MONK PTY LTD) supply our products to you, whether it is you personally or on behalf of on entity. By placing your order you agree to our terms of service.
All Cancellations or Date change requests must be submitted by email to feedme@aplatedaffair.com.au
Cancellation requests for Monday orders must be received no later than 1pm the Thursday before.
FOR ORDERS VALUED AT $1000 OR UNDER.
Cancellations made 48 hours prior to the scheduled date will not be refunded.
Cancellations made outside of 48hrs of the scheduled date will receive a refund for the full amount minus the 5% processing fee.
FOR ORDERS VALUED OVER $1000
Cancellations made within 48 hrs - 24hrs of the event date will not be refunded.
Cancellations made within 6 days and outside of 48 hrs before your event date will be subject to a 50% fee of the total amount.
Cancellations or date changes made outside of 7 Days before the event date will receive a refund for the full amount minus the 5% processing fee.
Number Reductions for catering orders can only be made up to 7 days before your event date, and will not be accepted after this.
Cancellations will NOT be accepted for orders placed during the 22nd-27th of December. 100% of the cost will be charged. There are no exceptions.
Celebrations + Peak Season Cancellation Policy | 5 Business Days notice is required to cancel during this time. Inside of 5 days 100% charge may be applicable. Subject to change, conditions apply. The Entire Month of December is Peak Season
APA Cancellation Policy applies to Business Days only. Weekend Days do not count towards cancellation times. All our orders for stock are placed for Weekend - Monday on Thursday - Fridays and can not be stopped once ordered.
If you are issued a credit code for a cancellation you have 3 months from the date of issue to redeem your credit. Credits are not valid on celebration dates unless your original order was made on a celebration date.
(Celebration dates are Valentines Day, Mothers Day, Fathers Day, Good Friday - Easter Monday, Melbourne Cup, 22nd -27th December, New Years Eve and New Years Day)
Refunds are processed on Fridays of each week. There is a 5% surcharge on all refunds issued.
Any issues with your catering, onsite set ups or deliveries are required to be reported within 24 hours by email to feedme@aplatedaffair.com.au
Please note these policies do not change due to COVID restrictions.
APA strives for continued sustainability and partners with local community projects. All food will be donated where possible for all items already prepared when a cancellation takes place.
Do you Deliver Outside the Sutherland Shire?
We deliver Sydney Wide!
We have a team of amazing drivers! However depending on the volume of deliveries (especially in peak season) we may need to send your order via Uber Package or Courier. Catering concierge will contact you directly if this needs to happen and will ensure it is a seamless delivery experience. When you place your address at checkout it will calculate the delivery charge based on area. Additional charges may sometimes apply for priority delivery or after hours delivery, depending on area (costs are calculated from our commercial kitchen in Kirrawee). If this happens you will be invoiced separately for these charges. If you are unsure please email our team at feedme@aplatedaffair.com.au for exact delivery charges for your area if you require priority or after hours.
Can I make a Custom Box?
Please email our catering concierge team at feedme@aplatedaffair.com.au for any custom requests.
Can I Pickup my Order?
Yes! We offer a pickup service. We are located at 44 / 398 The Boulevard Kirrawee, at the front of Kirrawee Business Centre.
You may drive through the complex and double park before you drive through the big black gates, making sure you do not block the driveway. Please note the driveway is one way, to exit you must continue the entire way around the complex to exit. There are a lot of big trucks coming through and its easier to not get stuck in a traffic jam trying to get out wedged next to a truck.
Do you offer Gluten Free and Coeliac products?
We do not hold coeliac certification, there are very few places that do Australia wide, we strive to offer gluten free alternatives where possible but all items are prepared in the same space and traces may be present. If Gluten free options are available you will see them in the drop down menu of the platter. Please note a lot of GF products contain nuts so please let us know any allergies when ordering and we will ensure we provide a nut free alternative that is GF.
ALLERGEN DISCLAIMER
While every effort can be made to avoid the use of *SPECIFIC ALLERGENS* and products containing specific allergens in certain menu items, this facility holds and uses these products as ingredients in other menu items. Please note, therefore trace elements may be present and any guests with allergies would be advised to consume at their own discretion
When do I pay for my order?
Catering orders require 100% pre-payment 7 days before date of event. APA reserves the right to put companies or individuals on credit hold for outstanding invoices. Corporate accounts may be available, subject to conditions.
All website orders require payment before your order can be confirmed. Follow all the website prompts in your cart for payment. Select Pay with other option for the full options below the Apple Pay Details if this comes up on your order. We are having trouble removing this option, as it does not give the Delivery Details needed.
What is the cut off time for ordering?
All orders must be in by 12pm for the next day. We will always try to fit in last minute orders, but please note we make all items in small fresh batches every day, we are sometimes not able to add on additional platters in short notice. If you have missed the order cut off please give our amazing team a call on 0403 227 117. At peak times dates can sell out unexpectedly. From September - December we recommend placing orders as soon as you know your event date and not waiting till the day before to avoid missing out on your date.
All orders for weekends (Saturday and Sunday) must be in before 12pm Friday. Weekends can often sell out so we recommend placing your order well before the cut off time to avoid missing out on your date.
For orders over $1500 we recommend placing your order at least 3 days in advance.
What are the Delivery Times?
All deliveries are made in a 3 hour window during 9am - 12pm, Monday - Saturday. You can choose Priority delivery to receive your delivery in a half hour window at an additional charge. Additional charges may apply to the delivery fee you select at checkout (including priority delivery charges) depending on your area.
Delivery windows may be subject to change and our team will contact you if this happens.
Monday - Friday there is no minimum order required for delivery. Saturday and Sunday requires a minimum $1000 order to book delivery.
Corporate clients and catering orders over $500 may apply for a reduced delivery window of one hour. Please contact our catering concierge team to arrange. Additional fees may apply.
After Hours Service Fees apply for all orders required to be delivered before 8am and after 2pm weekdays and 12pm weekends. We have limited availability for after hours requests and they may not always be accommodated. Please email our team at feedme@aplatedaffair.com.au to submit an after hours request before placing your order.
Our drivers are allocated 15 mins onsite included in your delivery fee to assist the unloading and set up. For customers that need additional time, 15 minute intervals are charged at $25. Please let us know when booking if you are unsure of your requirements. Drivers that are delayed onsite for deliveries will result in fees being charged after delivery to cover loss of time.
WHAT ARE THE CATERING TRAY DIMENSIONS?
SMALL/MINI - 22.5 X 22.5CM
MEDIUM - 25 X 35CM
LARGE 30 X 45CM
does my food come hot or How do I re Heat?
All of our platters have been designed to be eaten cold or at room temperature. All items come cold unless requested. Items on our menu can be collected or delivered hot but notice must be given. Please let us know in your checkout notes that you require a hot delivery or pickup.
All of our family meals come with instructions on how to reheat or cook.
Do items have nuts or can they come without?
A lot of APA products contain dairy, egg, gluten, soy, & nuts.
APA may also prepare and sell gluten free, dairy free and/or vegan products.
Although every care is taken to reduce cross contamination, all products are prepared in the same premises and APA cannot guarantee that all products are completely allergen free.
APA is not liable for any personal injury suffered as a result of customers consuming APA products. APA customers consume APA products at their own risk and the customer accepts responsibility for any harm caused once the order is placed on the APA website, the customer enters the APA premises or the order leaves the APA premises for delivery.
The APA premises also contains a warning that such products may contain traces of allergens. This warning is prominently available at the entrance to the APA premises and all customers accept this warning upon entering the premises.
GIFT CARD TERMS OF USE
Gift cards are valid for 36 months from the date of purchase. No extensions are given.
The value of the gift card purchased must be redeemed in one transaction.
Gift cards can not be redeemed on major calendar events and public holidays. Excluded dates are Valentines Day, Mothers Day, Fathers Day, Good Friday - Easter Monday, Melbourne Cup, 22nd -24th December, New Years Eve and New Years Day, When you purchase a gift card you are agreeing to these terms.
Surcharges + Fees
Sundays incur a 15% surcharge.
Public Holidays incur a 20% surcharge.
The surcharge amount is invoiced to you separately once your order is placed online. By placing an order for a Sunday or public holiday you agree to this surcharge.
This surcharge is just a way for us to cover the penalty wages needed to pay their employees for working on public holidays. These surcharges+ Fees allows us to simply break even on these days that cost so much! Thank you for understanding.