What if I need to cancel or change my date?

OUR TERMS OF SERVICE

AGREEMENT TO TERMS : These are the terms and conditions on which we (GYPSY MONK PTY LTD) supply our products to you, whether it is you personally or on behalf of on entity. By placing your order you agree to our terms of service.

Any issues with your catering, onsite set ups or deliveries are required to be reported within 24 hours by email ONLY to feedme@aplatedaffair.com.au (excluding seafood products.)

All Cancellations or Date change requests must be submitted by email ONLY to feedme@aplatedaffair.com.au

Cancellation requests for Monday orders must be received no later than 1pm the Thursday before.

FOR ORDERS VALUED AT $1000 OR UNDER.

Cancellations made 48 hours prior to the scheduled date will not be refunded.

Cancellations made outside of 48hrs of the scheduled date will receive a refund for the full amount minus the 5% processing fee.

FOR ORDERS VALUED OVER $1000

Cancellations made within 48 hrs - 24hrs of the event date will not be refunded.

Cancellations made within 6 days and outside of 48 hrs before your event date will be subject to a 50% fee of the total amount. 

Cancellations or date changes made outside of 7 Days before the event date will receive a refund for the full amount minus the 5% processing fee.

Number Reductions for catering orders can only be made up to 7 days before your event date, and will not be accepted after this.

Cancellations will NOT be accepted for orders placed during the 22nd-27th of December. 100% of the cost will be charged. There are no exceptions.

Celebrations + Peak Season Cancellation Policy | 5 Business Days notice is required to cancel during this time. Inside of 5 days 100% charge may be applicable. Subject to change, conditions apply. The Entire Month of December is Peak Season

APA Cancellation Policy applies to Business Days only. Weekend Days do not count towards cancellation times. All our orders for stock are placed for Weekend - Monday on Thursday - Fridays and can not be stopped once ordered.

If you are issued a credit code for a cancellation you have 3 months from the date of issue to redeem your credit. Credits are not valid on celebration dates unless your original order was made on a celebration date.

(Celebration dates are Valentines Day, Mothers Day, Fathers Day, Good Friday - Easter Monday, Melbourne Cup, 22nd -27th December, New Years Eve and New Years Day)

Refunds are processed on Fridays of each week. There is a 5% surcharge on all refunds issued.

Please note these policies do not change due to COVID restrictions.

APA strives for continued sustainability and partners with local community projects. All food will be donated where possible for all items already prepared when a cancellation takes place. 

REFUND POLICY : FRESH SEAFOOD ITEMS

Any complaint entitling you a replacement or refund should be identified IMMEDIATELY. Claims made after 12 hours will not be taken into account. Product MUST be returned for full store credit or refund or otherwise agreed upon via management for you to discard. Should an APA client be dissatisfied with the service, quantity or quality of our provided seafood; We will address the concerns and ensure that a measured approach is taken to ensure a positive outcome. We understand that mishaps, unfortunately, can sometimes occur – if the error is due to an oversight on our behalf or you are unhappy with the product please contact us immediately upon receiving your order. The product must be in the same condition that you received them. Items that have been consumed might not be eligible for a refund.

Any issues with your fresh seafood items are required to be reported within 12 hours by email ONLY to feedme@aplatedaffair.com.au

Oysters + Prawns come packaged on ice. APA recommend bringing a chiller bag or esky on pickup for transport. Seafood Products must be refrigerated immediately. It is recommended to store in a container covered with a damp cloth for optimal freshness if not eating within 6 hrs. Consume Product within 24hrs of Pickup. PRICING DISCLAIMER Due to the fluctuating cost of seafood in general, APA reserves the right to vary prices WITHOUT PRIOR NOTICE.

GIFT CARD TERMS OF USE

Gift cards are valid for 36 months from the date of purchase. No extensions are given.

The value of the gift card purchased must be redeemed in one transaction.

Gift cards can not be redeemed on major calendar events and public holidays. Excluded dates are Valentines Day, Mothers Day, Fathers Day, Good Friday - Easter Monday, Melbourne Cup, 22nd -24th December, New Years Eve and New Years Day, When you purchase a gift card you are agreeing to these terms.

Surcharges + Fees

Sundays incur a 15% surcharge.
Public Holidays incur a 20% surcharge.

The surcharge amount is invoiced to you separately once your order is placed online. By placing an order for a Sunday or public holiday you agree to this surcharge.
This surcharge is just a way for us to cover the penalty wages needed to pay their employees for working on public holidays. These surcharges+ Fees allows us to simply break even on these days that cost so much! Thank you for understanding.